Success for Veolia
I have worked with MPS since 2021 to develop the CCTV at 10 of Veolia Treatment sites across Hampshire and also at the regional offices at Otterbourne.
MPS were suggested by Veolia’s Supply Chain Manager, initially, for one of our MRF sites after issues with the quality and efficiency of the CCTV system and the lack of support from the previous supplier.
When I approached MPS for a quotation, Brian from MPS visited the MRF site early 2021 to survey, discuss the existing system, and make recommendations for a BS8418:2015 compliant system, which meant we could have a police URN/Response. Brian then discussed our expectations and requirements thoroughly, which others had not.
The takeover was not as easy as expected due to failures in the original installation by the previous installation company however MPS engineers made the system as it should have been, improving the efficiency and the performance of the cameras and actually completing the commissioning which the previous supplier was unable to do (who left us with a system that did not work).
Since this site has been under MPS, the number of engineer visits outside the normal scheduled maintenance has been minimal. This was relatively unheard of before MPS took the system on with almost bi-weekly visits by both the prior CCTV suppliers.
The success story at this site gained the attention of my Operations Manager who asked for MPS to either takeover any existing systems or to install brand new systems at all of his sites, which has been an extremely smooth and trouble-free transition.
Once again, Brian attended each site and completed a survey.
When the installations were taking place, the engineers I met were friendly, helpful and polite; explaining on a day-to-day basis what they were doing and when, what access they required. Any deviations to the paper plan were discussed and agreed upon, not just completed and advised on afterwards.
MPS has a Dedicated Account Manager who is extremely helpful and efficient.
On the occasions I have had to speak to the Alarm Receiving Centre, I have found them to be helpful and efficient.
Personally in 8.5 years with Veolia I have dealt with 2 other CCTV suppliers, both of whom were unable or unwilling to give the sites what they wanted, cutting corners which impacted the performance and quality of the final system.
MPS have been exceptional with their flexibility, understanding when working around busy sites safely, the quality of the installation and knowledge; their back end support speaks for itself, all of this is what sold MPS to us after the fiasco we had with previous suppliers.
Michael (Maintenance and Projects Support)