REMOTE MONITORING
24/7 monitoring from our own NSI Gold Alarm Receiving Centre
MPS provides professional remote monitoring 24 hours a day, 365 days a year from our own NSI Gold approved Alarm Receiving Centre (ARC), where alarm and video activations are assessed and actioned in accordance with agreed response procedures.
Designed. Installed. Maintained. Monitored by MPS.
OUR ALARM RECEIVING CENTRE
Your security stays with MPS
Monitoring remains in-house with MPS. The same organisation responsible for the security system also provides the monitoring service, incident response and technical support, creating clear accountability throughout the customer relationship.
REMOTE MONITORING
What our ARC monitors
Intruder & Hold-Up Alarms
Alarm activations received and actioned in accordance with agreed response procedures.
Personal Attack
Monitoring of personal attack activations where an agreed response may be required.
CCTV / Video Surveillance
Detection-activated video surveillance assessed by ARC operators, allowing appropriate action to be taken.
Lone Worker
Remote monitoring supporting personnel working independently or in higher-risk environments.
Fire Systems
Remote monitoring of connected fire detection and alarm systems.
WHEN AN ACTIVATION OCCURS
From activation to action
Signals received by the ARC are assessed and handled in accordance with the response procedures agreed for the site. Where video verification is available, operators can assess associated CCTV images to help establish what is occurring and take the appropriate agreed action.
ACTIVATION → MPS ARC → OPERATOR ASSESSMENT → AGREED RESPONSE → INCIDENT RECORDED
Active oversight of your security
MPS monitoring extends beyond responding to alarm activations. Nightly checks identify monitored sites where security systems have not been armed as expected.
In accordance with the customer's agreed procedures, the ARC reports the issue and, where authorised, remotely arms the system to help ensure the premises remain protected.
Remote resets. No additional charge
MPS does not charge customers for remote system resets carried out through our monitoring service.
Incident reports provide a clear record of monitored events and the actions taken by the ARC.
NSI GOLD APPROVED
Independently assessed. Recognised standards. Quality assured
Our NSI Gold approval provides independent assurance that the applicable technical, operational and quality requirements are subject to external assessment.
NSI Security Systems Quality Schedule SSQS 101 builds upon the requirements of ISO 9001, providing security-industry-specific quality management requirements linking the applicable technical standards to the quality management framework.
Operational personnel are security screened in accordance with BS 7858 requirements.
MPS NSI GOLD SCOPE
Technical standards within our approved scope
Intruder & Hold-Up Alarm Systems
PD 6662 · BS 8243 · BS 9263 · BS 8473 · NCP 120
CCTV / Video Surveillance, including detector-activated systems
NCP 104 · BS 8418
Access Control Systems
NCP 109
The standards shown above describe the confirmed MPS NSI Gold security-systems scope. Access control is shown as part of that wider approval scope and is not presented here as an ARC alarm-monitoring service.
Talk to MPS about remote monitoring
Speak to our team about alarm monitoring, remote CCTV monitoring or moving an existing security system to the MPS Alarm Receiving Centre.